A note for EyeMed members:

If a state of emergency is declared in response to a natural disaster¹, impacted members can enroll in our short-term EyeMed Cares Disaster Relief Replacement Program to receive vision care and materials in the event urgent assistance is needed.

To enroll:

1. EyeMed members simply call our dedicated EyeMed Cares support team at the phone number provided by their employer
2. An agent will be standing by² to collect their first name, last name, date of birth, and email address
3. They will receive an email at the address provided that includes a summary of available coverage, eligibility information and instructions for use

Individuals affected by a natural disaster who are not EyeMed members can reach out to the OneSight EssilorLuxottica Foundation at support@onesight.org if assistance obtaining eyewear is needed.

A note for EyeMed network providers:

If a state of emergency is declared in response to a natural disaster¹ in your area and you need to update your practice information on our Provider Locator, simply follow the instructions below.

To update your office hours:

1. Visit our online claims system
2. Click the “Manage My Profile” tab
3. Navigate to “Hours of Operations”
4. Make your changes and save

If your practice is closed due to a natural disaster¹ and you are unable to serve members, you can notify us by completing the Change/Move Location Address Form. Please indicate in the notes how your practice has been affected.

If you need direct assistance, please contact us at 866.652.0018 to speak with our disaster response team.